Why is the camera picture too dark on my Defender DVR?
If the camera picture is too dark on your Defender DVR, adjust the camera's brightness settings under MAIN MENU ? CAMERA COLOR. Try moving your camera to a brighter area. Ensure the camera isn't pointing directly into a light source. Adjust the sunshade (top of camera) to allow more sunlight, if the camera is not getting enough light during the day.
What to do if my Defender 21000 will not acquire an IP address?
If your Defender DVR will not acquire an IP address, check the ethernet connections to ensure that the connection lights are lit on both the router and the back of the DVR. Try using a different ethernet cable and/or a different port on your router.
Why I am prompted to put in a password for everything on Defender 21000 DVR?
If prompted to enter a password for everything on your Defender DVR, it means the password enable is set to ON in the system menu.
Why does the Network settings screen on my Defender 21000 have no information?
If the Network settings screen on your Defender DVR has no information, ensure the DVR is properly connected to the router; there should be green link indicator lights if properly connected. Make sure the DVR IP Allocation is set to DHCP. Power cycle the DVR to ensure it is properly connected and the IP Allocation is set to DHCP.
Why are the cameras not appearing in sequence mode on my Defender 21000 DVR?
If the cameras are not appearing in sequence mode on your Defender DVR, check if you have selected START ROTATE in the FUNCTION TOOLBAR, ensure you are in live viewing mode, and to stop, click STOP ROTATE in the FUNCTION TOOLBAR.
Why is nothing recording on my Defender DVR?
If nothing is recording on your Defender DVR, yet all the images are appearing on the screen, you must initiate the recording by pressing the record button on the remote. Check under Record Setup in the main menu to ensure all the cameras are set to ON. Verify your record schedule to ensure the DVR is set to record during that hour. Also, verify that the HDD is installed and formatted in the device menu.
General| Video Output | HDMI, VGA |
|---|---|
| Remote Viewing | Yes |
| Video Compression | H.264 |
| Motion Detection | Yes |
| Recording Resolution | 1080p |
| Maximum HDD Capacity | 6TB |
| Mobile App Support | Yes |
| Channels | 4 |
| Hard Drive Capacity | Up to 6TB |
| Operating System Compatibility | Windows, macOS |
| Network Connectivity | Ethernet |
| USB Ports | 2 |
Customer support contact information and policy for assistance before returning.
Details regarding the product's one-year warranty coverage against defects.
Specific conditions, limitations, and exclusions of the product warranty.
Information on default username and password, and security recommendations.
Steps to safely power on the DVR unit.
Initiates the search for previously recorded footage.
Configures camera display settings like names, positions, and visibility.
Defines areas on camera feeds to exclude from recording.
Configures recording parameters for cameras, modes, and quality.
Configures recording schedules based on time or motion detection.
Sets up continuous or motion-triggered recording schedules.
Adjusts mainstream recording quality parameters like resolution and FPS.
Accesses menu to search for recorded footage by date and time.
Guides on searching and playing back recorded video by date and time.
Views a list of recorded events, allowing filtering and backup.
Instructions for backing up footage to external devices and conversion.
Configures network settings for online viewing and connectivity.
Step-by-step guide to connect the DVR to a network router.
Explains how to locate and record the DVR's IP address for network access.
Sets up Dynamic Domain Name Service for dynamic IP addresses.
Configures email notifications for events like motion detection.
Guides on manual network configuration and port forwarding.
Troubleshooting steps for connection issues and browser problems.
Instructions for downloading the ClearVu mobile application.
Steps to add a DVR to the app using a QR code.
Steps to add a DVR to the app using its IP address.
Configures alarm settings, buzzer notifications, and email alerts.
Manages hard drive and PTZ camera configurations.
Erases all data on the DVR's hard drive.
Erases all data on a connected USB drive.
Configures system-wide settings like date, time, language, and protocols.
Adjusts date, time, language, and DST settings.
Synchronizes DVR time with internet time servers.
Manages user accounts, passwords, and permission levels.
Restores DVR settings to factory defaults.
Procedure for safely powering down the DVR.
Configures event notifications and alarm settings.
Finds and plays recorded footage by date and time.
Views a list of recorded events, allowing filtering and backup.
Controls for viewing footage directly on the DVR.
Instructions for installing and using playback software on a computer.
Steps to access the DVR via online viewing software and login.
Viewing live camera feeds through the online software interface.
Searching and viewing recorded footage via the online interface.
Adjusting DVR settings remotely through the online interface.
Remote recording configuration and schedule management.
Remote network settings management.
Remote configuration of email notification settings.
Remote management of motion detection alarms.
Troubleshooting steps if the mouse is unresponsive.
Troubleshooting steps for remote control issues.
Tips for managing HDD space and reducing fill-up rate.
Resolving issues with scheduled recording not functioning correctly.
Tips for improving choppy video playback quality.
Troubleshooting steps for missing camera feeds on the monitor.
Steps to recover or diagnose lost video footage.
Troubleshooting recording issues when images are visible.
Resolving problems with the DVR obtaining an IP address.
Troubleshooting missing network information on the DVR screen.
Troubleshooting remote viewing using an external IP address.
Resolving issues with remote internet connection to the DVR.
Troubleshooting browser freezing and playback issues.
Improving choppy video quality during live online viewing.
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