Troubleshooting Tools 57
3
If you run a test from the 
Custom Test
 or 
Symptom Tree
 option, click the applicable tab described in 
the following table for more information.
4
Close the test screen to return to the 
Main
 
Menu
 screen. To exit the Dell Diagnostics and restart the 
computer, close the 
Main
 
Menu
 screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a 
driver program.
A driver acts like a translator between the device and any other programs that use the device. Each device 
has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or 
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft
®
 Windows
®
 operating system. You 
may need to install drivers if you:
• Upgrade your operating system
• Reinstall your operating system
• Connect or install a new device
Tab Function
Results Displays the results of the test and any error conditions 
encountered.
Errors Displays error conditions encountered, error codes, and the 
problem description.
Help Describes the test and may indicate requirements for running the 
test.
Configuration Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all 
devices from system setup, memory, and various internal tests, 
and it displays the information in the device list in the left pane 
of the screen. The device list may not display the names of all the 
components installed on your computer or all devices attached to 
your computer.
Parameters Allows you to customize the test by changing the test settings.