66 | Technical Support
www.dell.com | support.dell.com
Contacting the Technical Assistance Center
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
How to Contact Dell Force10
TAC
Log in to iSupport at
www.force10networks.com/support/
, and select the Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
Locating E300 Serial Numbers on page 67
)
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the
show tech command or the show tech linecard {number}
command
• Output from the
show trace command or the show trace linecard {number}
command
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Managing Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Download Software Updates Log in to iSupport, and select the Software Center tab.
Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Contact Information E-mail: support@force10networks.com
Web:
www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Step Task
1 Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the show inventory command.
NOTE: The serial number for fan trays and AC power supplies will not appear in the hardware inventory
listing. Check the failed component for the attached serial number label, as described next (see
Locating E300 Serial
Numbers on page 67
).
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