Table 19. Diagnostic LED behavior (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
2 3 No memory/RAM detected
● Confirm that the memory
module is installed
properly.
● If problem persists,
replace the memory
module.
2 4 Memory/RAM failure
● Reset the memory module.
● If problem persists,
replace the memory
module.
2 5 Invalid memory installed
● Reset the memory module.
● If problem persists,
replace the memory
module.
2 6 System board / Chipset
Error / Clock failure / Gate
A20 failure / Super I/O
failure / Keyboard controller
failure
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 1 CMOS battery failure
● Reset the CMOS battery
connection.
● If problem persists,
replace the RTS battery.
3 2 PCI or Video card/chip failure
Replace the system board.
3 3 BIOS Recovery image not
found
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 4 BIOS Recovery image found
but invalid
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 5 Power rail failure
● EC ran into power
sequencing failure.
● If problem persists,
replace the system board.
3 6 SBIOS Flash corruption
● Flash corruption detected
by SBIOS
● If problem persists,
replace the system board.
3 7 Intel ME (Management
Engine) Error
● Timeout waiting on ME to
reply to HECI message
● If problem persists,
replace the system board.
4 2 CPU Power Cable Connection
Issue
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Troubleshooting
93
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