Contents vii
5 Technical Specifications
6 Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 162
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . 163
Video and Monitor Problems . . . . . . . . . . . . . . . . . 163
Sound and Speaker Problems . . . . . . . . . . . . . . . . . 165
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . 166
Serial or Parallel Device Problems
. . . . . . . . . . . . . . 167
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . 169
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . 170
Floppy Drive Problems . . . . . . . . . . . . . . . . . . . . 171
Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . 173
Battery Problems
. . . . . . . . . . . . . . . . . . . . . . . 176
Expansion Card Problems . . . . . . . . . . . . . . . . . . . 177
Recover From a Program That Is Not Responding . . . . . . . 178
Restart a Computer That Is Not Responding
. . . . . . . . . . 179
Repairing a Wet Computer . . . . . . . . . . . . . . . . . . 179
Repairing a Dropped or Damaged Computer . . . . . . . . . . 180
Hardware Conflicts
. . . . . . . . . . . . . . . . . . . . . . 180
Computer Memory Problems . . . . . . . . . . . . . . . . . 181
System Board Problems . . . . . . . . . . . . . . . . . . . . 182
Resetting a Damaged System Board
. . . . . . . . . . . . . . 183
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . . 184
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . 184
Features
. . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Before You Start Testing . . . . . . . . . . . . . . . . . . . 184
Running the Dell Diagnostics
. . . . . . . . . . . . . . . . . 185
Advanced Testing
. . . . . . . . . . . . . . . . . . . . . . . 187
Advanced Testing Help Menu . . . . . . . . . . . . . . . . . 188
Messages and Codes . . . . . . . . . . . . . . . . . . . . . . . 189
Computer Messages
. . . . . . . . . . . . . . . . . . . . . . 189
Computer Beep Codes . . . . . . . . . . . . . . . . . . . . . 196
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