Chapter 5: Troubleshooting......................................................................................................... 72
Handling swollen Lithium-ion batteries........................................................................................................................ 72
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................73
Running the SupportAssist Pre-Boot System Performance Check................................................................ 73
System diagnostic lights.................................................................................................................................................. 73
Recovering the operating system..................................................................................................................................74
Updating the BIOS using the USB drive in Windows................................................................................................75
Updating the BIOS in Windows......................................................................................................................................75
Backup media and recovery options.............................................................................................................................75
M-BIST.................................................................................................................................................................................75
LCD Built-in Self Test (BIST)......................................................................................................................................... 76
WiFi power cycle............................................................................................................................................................... 76
Flea power release............................................................................................................................................................ 76
Chapter 6: Getting help and contacting Dell................................................................................ 77
Contacting Dell...................................................................................................................................................................78
Contents 5