Dell Vostro 5502 - User Manual

Vostro 5502
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F002
August 2021
Rev. A03

Summary

Working on your computer

Safety instructions

General safety guidelines to protect your computer and ensure personal safety.

Before working inside your computer

Essential preparatory steps before performing any internal work on the computer.

Disassembly and reassembly

Base cover

Removing the base cover

Step-by-step procedure for safely removing the computer's base cover.

Installing the base cover

Battery

Lithium-ion battery precautions

Essential safety guidelines for handling and managing lithium-ion batteries.

Removing the 3-cell battery - UMA;discrete

Installing the 3-cell battery - UMA;discrete

Memory modules

Removing the memory modules

Step-by-step guide for the removal of memory modules from the system.

Installing the memory modules

Installing the M.2 2280 solid-state drive - SSD-1

Removing the M.2 2230 solid-state drive - SSD-1

Installing the M.2 2230 solid-state drive - SSD-1

Removing the M.2 2280 solid-state drive - SSD-2

Installing the M.2 2280 solid-state drive - SSD-2

Removing the M.2 2230 solid-state drive - SSD-2

Installing the M.2 2230 solid-state drive - SSD-2

Installing the coin-cell battery

Installing the WLAN card

Installing the speakers

Installing the heat sink - UMA

Installing the system fan

Installing the I;O board

System board

Removing the system board

Step-by-step guide for removing the system board.

Installing the system board

Installing the DC-in port

Installing the power button with optional finger reader

Installing the touchpad

Display assembly

Removing the display assembly

Step-by-step guide for removing the entire display assembly.

Installing the display assembly

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Step-by-step guide for removing the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

System setup

BIOS setup

Security

Password

Update and Recovery

Updating the BIOS in Windows

Updating BIOS on systems with BitLocker enabled

Flashing the BIOS from the F12 One-Time boot menu

System and setup password

Assigning a system setup password

Deleting or changing an existing system setup password

Troubleshooting

Handling swollen Lithium-ion batteries

Safety precautions and disposal guidelines for swollen laptop batteries.

Dell SupportAssist Pre-boot System Performance Check diagnostics

Running the SupportAssist Pre-Boot System Performance Check

Detailed steps to execute the SupportAssist diagnostics tool.

Built-in self-test (BIST)

System board built-in self-test (M-BIST)

Display panel power rail built-in self-test (L-BIST)

Display panel built-in self-test (LCD-BIST)

System diagnostic lights

Recovering the operating system

Flashing the BIOS

Flashing BIOS (USB key)

Drain residual flea power (perform hard reset)

Getting help and contacting Dell

Dell Vostro 5502 Specifications

General

Graphics	Intel Iris Xe Graphics
Display	15.6-inch FHD (1920 x 1080) Anti-glare LED Backlight Non-Touch Narrow Border
RAM	8GB DDR4, 3200MHz
Storage	Up to 1TB M.2 PCIe NVMe SSD
Operating System	Windows 10 Pro
Weight	1.65 kg (3.63 lbs)
Battery	3-Cell, 40 WHr, Integrated battery
Ports	2 x USB 3.2 Gen 1
Wireless	Intel Wi-Fi 6 + Bluetooth 5.1
Camera	720p HD camera
Audio	Stereo speakers
Dimensions	356.1mm x 234.5mm x 17.9mm
Processor	11th Gen Intel Core i5-1135G7 / i7-1165G7