• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
Running the SupportAssist diagnostics
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow in the lower-right corner to go to the page listing.
The items that are detected are listed.
5. Select the device from the left cluster to run tests to run a diagnostic test on a specific device.
6. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
• Power adapter is connected, and the battery is fully charged.
• Computer is running on battery, and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 21. LED codes
Diagnostic light codes Problem description
1,1 TPM Detection Failure
1,2 Unrecoverable SPI Flash Failure
1,3 Short in hinge cable tripped OCP1
1,4 Short in hinge cable tripped OCP2
1, 5 EC unable to program i-Fuse
1, 6 Generic catch-all for ungraceful EC code flow errors
1, 7 -
1, 8 -
1, 9 -
86 Troubleshooting
To Next Page
Loading...
