Technical Specification - CONFIDENTIAL - Page 15 of 21
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Doc # 7 001 140 101 Doc.-Rev.: 2016-11-09
10 Warranty
Please note that due to improper usage (see section 1.1) or after opening the device,
warranty cannot be claimed anymore. Warranty excludes normal wear and tear.
11 Support
Please check if all the cables are connected, the software is installed properly and the
device is powered on. If this is the case and the device still does not work, please contact
our support team:
Technical Support
E-mail : support@desko.com
Website : www.desko.com/support
Phone: +49 (0) 921 79279-69
(available during German office hours)
In order to give you an immediate and reliable support please always include the following
information within your support inquiry:
Name of the product
Serial number of the product
(The serial number can be found on the backside of the device. It
is an eleven-digit number, always starting with 20. Example: 201546 00589)
Used firmware, configuration and software version
Detailed issue description
Corresponding logfiles
(VCOM with log level 4: C:\hid2ser.log and C:\Windows\hid2ser.ini (see also VCOM
manual). Device updater: C:\%userprofile%\AppData\Roaming\DESKO GmbH\DeviceUpdater)
Contact details of the person responsible at your company
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