40 Annex
devolo GigaGate
5.4 Warranty conditions
The devolo AG warranty is given to purchasers of devolo products in
addition to the warranty conditions provided by law and in accor-
dance with the following conditions:
1 Warranty coverage
a) The warranty covers the equipment delivered and all its parts.
Parts will, at devolo's sole discretion, be replaced or repaired
free of charge if, despite proven proper handling and adhe-
rence to the operating instructions, these parts became defec-
tive due to fabrication and/or material defects. Alternatively,
devolo reserves the right to replace the defective product with
a comparable product with the same specifications and featu-
res. Operating manuals and possibly supplied software are
excluded from the warranty.
b) Material and service charges shall be covered by devolo, but
not shipping and handling costs involved in transport from the
buyer to the service station and/or to devolo.
c) Replaced parts become property of devolo.
d) devolo is authorized to carry out technical changes (e.g. firm-
ware updates) beyond repair and replacement of defective
parts in order to bring the equipment up to the current techni-
cal state. This does not result in any additional charge for the
customer. A legal claim to this service does not exist.
2 Warranty period
The warranty period for this devolo product is three years. This
period begins at the day of delivery from the devolo dealer. War-
ranty services carried out by devolo do not result in an extension of
the warranty period nor do they initiate a new warranty period. The
warranty period for installed replacement parts ends with the war-
ranty period of the device as a whole.
3Warranty procedure
a) If defects appear during the warranty period, the warranty
claims must be made immediately, at the latest within a period
of 7 days.
b) In the case of any externally visible damage arising from trans-
port (e.g. damage to the housing), the person carrying out the
transportation and the sender should be informed immedi-
ately. On discovery of damage which is not externally visible,
the transport company and the sender are to be immediately
informed in writing, at the latest within 3 days of delivery.
c) Transport to and from the location where the warranty claim is
accepted and/or the repaired device is exchanged, is at the
purchaser's own risk and cost.
d) Warranty claims are only valid if a copy of the original
purchase receipt is returned with the device. devolo reserves
the right to require the submission of the original purchase
receipt.
4 Suspension of the warranty
All warranty claims will be deemed invalid
a) if the label with the serial number has been removed from the
device,
b) if the device is damaged or destroyed as a result of acts of
nature or by environmental influences (moisture, electric
shock, dust, etc.),
c) if the device was stored or operated under conditions not in
compliance with the technical specifications,
d) if the damage occurred due to incorrect handling, especially to
non-observance of the system description and the operating
instructions,
e) if the device was opened, repaired or modified by persons not
contracted by devolo,
f) if the device shows any kind of mechanical damage, or
g) if the warranty claim has not been reported in accordance with
3a) or 3b).
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