BAS-SVX069F-EN
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Setting Up Remote Access For Customers
When customers require remote access to their facilities through the cellular router solution,
utilizing Trane Connect is easy to use and built into Tracer BAS controllers, including Tracer SC/
SC+ and Concierge. The following procedure describes how to set up Trane Connect Remote
Access for your customer. If some sections do not apply to your specific scenario, skip to the
appropriate section. For more information, refer to the Trane Connect How-to-Guide, BAS-
SVU22.
Setting Up Trane Connect Remote Access
This section describes the process of setting up Trane Connect Remote Access to enable safe and
secure remote access to the Tracer BAS.
Registering a Tracer BAS Controller or Tracer Concierge with TIS
Command Center
The following procedure describes how to register a new Tracer BAS controller in the TIS
Command Center (mybuilding.trane.com). Trane Offices and Trane technicians use this interface
to self-register Tracer BAS controllers in the TIS Command Center and to set up Trane Connect.
1. Log on to mybuilding.trane.com. Click on TTIISS CCoommmmaanndd CCeenntteerr, then click SSiittee
AAddmmiinniissttrraattiioonn from the WWeellccoommee drop-down list. The Account Overview page opens (see
Figure 38, p. 36).
Figure 37. Navigating to Site Administration (TIS Command Center)
2. In the CCoonnnneeccttiivviittyy IInnffoorrmmaattiioonn section, select SC from the CCoonnnneeccttiioonn TTyyppee drop-down
list. Then enter the Tracer BAS controller’s hardware serial numbers in the provided fields.
3. In the OOwwnneerr//AAccccoouunntt IInnffoorrmmaattiioonn section, select an existing account or enter a new one.
4. Enter the name and address of the facility in the provided fields.
5. Select a Trane office from the OOffffiiccee NNaammee drop-down list.
6. In the AAddmmiinn EEmmaaiill IInnffoorrmmaattiioonn section, enter the name and e-mail address of the
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