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Dorma ED400 - Opener keeps door open against the operators hard-stop; Opener stuck assisting

Dorma ED400
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DORM
A
ED400 In Floor
Controller Manual
20
DORMA AUTOMATICS, Inc. 924 Sherwood Drive Toll-Free: 877-367-6211 DL3128-010
Lake Bluff, IL 60044 Fax: 877-423-7999 10/1/2007
E-mail: automatics@dorma-usa.com Subject to change without notice
Opener keeps door open against the operator's hard-stop
This may happen for these reasons:
There is a temporary soft failure – remove power to the controller and turn it back on
If the problem persists, the controller may have forgotten some parameters – do a learn cycle
If this happens as soon a power is applied to the controller, there is a hardware failure – replace the controller
Opener stuck assisting
The opener may keep on assisting the user (the door can be moved in either direction with little effort)
for these reasons:
The controller is receiving a trigger signal – see if the Trig LED is lit
The controller is receiving a header presence signal – see if the Pres LED is lit
The controller is receiving an approach presence signal – see if the Appr LED is lit
The controller is receiving an swing presence signal – see if the Swing LED is lit
The controller is receiving a safety beam signal – see if the Beam LED is lit
The delay is set very long and it hasn't yet expired
A wire from the Program Switch is shorted to ground
The trigger source is not working, or it's not wired properly – in that case the Trig LEDon the controller
will not light up
The software is hung-up – turn Off and On power to the opener In any case, look at the
Help menu for a hint.
Opener keeps door open at Back-Stop
The opener may not open the door for these reasons:
The Program Switch is in the Hold-Open position – move it to Auto
There's a door stop holding the door open – try moving the door by hand
The controller is receiving a trigger signal – see if the Trig LED is lit
The controller is receiving a header presence signal – see if the Pres LED is lit
The controller is receiving an approach presence signal – see if the Appr LED is lit
The controller is receiving a safety beam signal – see if the Beam LED is lit
A wire from the Program Switch is shorted to ground
The delay is set very long and it hasn't yet expired
Opener pushes door hard against the Latch-Stop
This may happen for these reasons:
The Power-Hold feature is on – troubleshoot why the trigger won't open the door
There is a temporary soft failure – remove power to the controller and turn it back on
If the problem persists, the controller may have forgotten some parameters – do a learn cycle
If this happens as soon a power is applied to the controller, there is a hardware failure – replace the controller
Opener keeps door open against the operator's hard-stop
This may happen for these reasons:
There is a temporary soft failure – remove power to the controller and turn it back on
If the problem persists, the controller may have forgotten some parameters – do a learn cycle
If this happens as soon a power is applied to the controller, there is a hardware failure – replace the controller
Opener stuck assisting
The opener may keep on assisting the user (the door can be moved in either direction with little effort)
for these reasons:
The controller is receiving a trigger signal – see if the Trig LED is lit
The controller is receiving a header presence signal – see if the Pres LED is lit
The controller is receiving an approach presence signal – see if the Appr LED is lit
The controller is receiving an swing presence signal – see if the Swing LED is lit
The controller is receiving a safety beam signal – see if the Beam LED is lit
The delay is set very long and it hasn't yet expired

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