Dormakaba PORTEO - Troubleshooting; LED display flashes, door unresponsive; Door stops during movement; Door opens beyond set angle

18 PORTEO
2021-03WN 060008 45532
dormakaba Mounting instructions Troubleshooting
Malfunction Possible cause Remedy
LED operating
display flashes.
The door does
not respond.
Learning cycle was not
completed.
Restart learning cycle.
External faults. Reset device:
1. Program switch set to position
“0”
2. Switch program switch to the
desired operation mode.
3. Switch power switch to “OFF”
position.
4. Switch power switch to “ON”
position after 5 sec.
Electrical door opener does not
open the door.
Switch DIP switch, switch A to “ON”
position. Check electric strike release,
repair or replace if necessary. Check
cables and electrical connections,
repair or replace if necessary.
Swing door operator defective. Replace swing door operator.
Door stops while
moving.
Door moves stiffly. Check door and area of movement.
Eliminate any reason for the stiffness.
Check slide rail for dirt or wear and
clean or replace, if necessary.
Obstacle in area of movement
of the door.
Remove obstacle.
The door opens
beyond the set
opening angle.
Opening angle set incorrectly. Repeat learning cycle.
The screws of the slide rail
lever have become loose.
Tighten screws.
The door does
not reach
the set opening
angle.
Obstacle in area of movement. Remove obstacle.
Opening angle set incorrectly. Repeat learning cycle.
The screws of the slide rail
lever have become loose.
Tighten screws.
The door opens
automatically
following a
closing cycle.
The screws of the slide rail
lever have become loose.
Tighten screws.