Pre-Installation Installation Training
A70622-D1
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Installation Guide
The most important contact a company can have with the MI technical service department is the
first one. Pre-installation or installations have a habit of setting the tone of how a customer views
Markem-Imaje.
You are the ambassador of MARKEM-IMAJE!
It is expected of each service engineer to use the right tools and training we supply them with
the best of their abilities in maintaining a high level of customer service and technical expertise.
Some rules to prepare the installation, behavioural, and installation techniques must be
followed and observed for this first contact with the customer.
These rules allow a successful installation to be ensured and minimize returns during the
warranty period after the installation.
In this chapter, we are going to remind:
• Each step to valid the customer project (Step1),
• Each step to prepare the installation, (Step2),
• Each step during the installation (Step3),
• Each step during the “initial operator instruction” (Step4),
• Each step after the installation (Step5),
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