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Troubleshooting
TROUBLESHOOTING
Module status information
Module status information for verifying and troubleshooting the module connection status or errors can be
found through the Interactive Services menus. To access these, press [*][8][Installer Code][851]. See the fol-
lowing table for potential module states.
Status Description
Idle Most common state. Module is not actively sending data and no errors are present.
Roaming Roaming on partner network.
SIM Missing The SIM card is missing.
PowerSave
Mode
AC power is down.
Registering... The module is trying to register on the HSPA network.
Connection
Error
The module is registered on the HSPA network but cannot connect with Alarm.com. Contact
Alarm.com technical support for more information.
Radio Error
Radio portion of the module is not operating correctly. Power cycle the panel and call Alarm.com
technical support if the trouble persists.
Server Error Identifies a server error. If it persists, the account may have been set up incorrectly.
Connected Currently connected and transmitting information to the Alarm.com servers.
Connecting... In the process of connecting to Alarm.com.
Updating... Updating signal level.
In addition, some of the information can be retrieved using long key presses from the keypad. Press and hold
the following panel keys for 2 seconds to display the given information on the panel display. Most messages are
displayed for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds.
Status
keys
Description
1 key 10-digit module serial number needed to create the Alarm.com customer account.
2 key Module firmware version (e.g., 181a).
3 key
Initiate communication test over the cellular path.
Important: This test is required to correctly complete the installation.
4 key Initiate communication test over the broadband path.
5 key
Wireless signal strength level and module status or error, if any. The panel displays the signal level in bars
(0 to 5) and as a numerical value (0 to 31) followed by the connection mode.
6 key
Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g., Battery:
6.79v, AC Power OK).
7 key Use only when instructed by Alarm.com Technical Support.
8 key
HSPA frequency used by the module: "High" = 900MHz, 2100MHz; "Low" = 850 MHz. The panel specifies
either “3G” or “2G” depending on your coverage, but always attempt to go to 3G coverage.
Troubleshooting LEDs
Status LEDs indicate network and module status. The following figure shows the location of the status LEDs
on the TL8803GI module.
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