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10. Troubleshooting | 19
10. Troubleshooting
For most common system errors, Toro will show an image that explains the problem and
how to resolve it.
For printing errors where no error message appears, see these recommendations, or
call your DuraLabel representative for support.
Toro prints my labels, but cuts them in the wrong place.
Print settings may be incorrect. Save and close your label design, and click the printer
icon in the Toro taskbar to open the printer settings. Under Supply Calibration, check
that the selection matches the loaded label stock:
• Continuous (a roll of uninterrupted stock)
• Black Mark (a roll of pre-printed label stock, with black marks on the backing
between labels)
• Die-Cut (a roll of pre-cut labels, ready to peel off individually)
Once the setting is correct, click the Calibrate button. Toro will feed some of the supply
through and re-adjust its internal sensors. (Once the feed stops, you can open the cover,
raise the print head carriage, and wind the supply back in.) Apply the changes, reopen
your label design, and try printing again.
Toro feeds out label stock, but nothing is printed on it.
The ribbon may be loaded facing the wrong way. Open Toro’s lid and raise the print head
carriage, as if you were going to load a fresh ribbon. Make sure that the ribbon unrolls
from the back of the fresh ribbon core on the underside of the print head carriage. Each
ribbon has a “shiny” side and a “dull” side; the “dull” side should be showing. From the
fresh ribbon core, the ribbon should pull forward to run across the metal print head and
over onto the top of the ribbon take-up core. Each core should lock into place when it is
properly positioned.
When you are finished correcting the supply loading, lower the print head carriage, close
the cover, and try printing again.
My label is printed, but there are blank specks across the
printed area.
This can be caused by dust in the printer, on the print head, or on the label stock,
especially if your Toro or supplies are stored in the open. We recommend cleaning the
printer after every two or three rolls of label stock; now may be a good time. It will also
help to keep your supplies closed in their boxes when not in use.
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