Dynatron® 850plus & 550plus
General & Technical Information
118
Software Updates
Software updates may possibly be made available by the manufacturer for this device in the
future. A software update is installed in the the Dynatron 850plus/ 550plus using a separate
device known as a Dynatronics Download Box. Should updated software become available,
the update may only be installed by Dynatronics or by a representative or technician under
the supervision of Dynatronics.
CAUTION: Following software installation with the Dynatronics Download Box, factory
default settings for the Dynatron 850plus/ 550plus must be restored before using the device.
To restore factory defaults, begin with the the Dynatron 850plus/ 550plus powered off. Then,
press and hold the START key while turning power on to the device. Continue holding the
Start key down until a beep is heard indicating the factory defaults have been restored. You
may then reset customized default settings if desired. Complete instructions for using the
Dynatronics Download Box for installing software accompany the Download Box.
NOTE: This software update information is provided for information only and is not
intended to imply that software updates will, in fact, become available for this device.
Returning a Unit for Repair
Return Authorization
To send a unit to Dynatronics for repair, you MUST first receive authorization from
Dynatronics. This authorization is represented by a Return Authorization (RA) number. An
RA form is used internally at Dynatronics to help identify who is sending the unit in for
repair and why. It shows customer complaint or problem information, and has the address
where the unit should be shipped after repair. When a service call is received by
Dynatronics, the following information must be supplied before an RA number can be issued:
1. User name and address
2. User phone number
3. Serial number of the unit
4. A description of the problem with the unit.
This information is important so we may identify the problem before the unit is shipped and
ensure proper handling of the repair or disposition of the unit. The user or dealer name and
address, and the serial number of the unit is required
before Dynatronics will issue an RA
number.
When the unit is received at Dynatronics, it is unpacked and inspected for shipping damage. An
inventory of the parts that were sent with the unit is taken at that time and recorded on the RA
sheet. Any observed damage is also noted on the sheet. The unit is then examined by a repair
technician who evaluates the problems with the unit and writes observations on the RA form.
The technician completes the repair, again writing the steps taken to repair the unit, listing the
parts used, and recording the time taken in the repair. The technician dates and signs the form.
The unit then receives a final quality assurance (QA) inspection by quality control staff member
who signs the RA form indicating the QA is complete. One copy of the RA form is returned to
the user with the unit to tell the dealer and the user what was done to the unit while it was in for
repair.
Why the Information is Necessary
Dynatronics, is required by the FDA to keep records on all units sold consisting of 1) the date
the unit was sold, 2) to whom it was sold, 3) any problems the customer has with that unit in
To Next Page
Loading...
