EcoFlow 4000 - Troubleshooting Guide

EN
| 26
Troubleshooting Guide
Error
Code
Description Troubleshooting
500 AC Short Circuit
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
501 High Bus Voltage
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
502 Low Bus Voltage
1. Turn the engine switch to the "OFF" position to power off the generator.
Wait for 5 minutes, remove some connected devices, and then restart the
generator.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
503 High AC Output Voltage
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
504 Low AC Output Voltage
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
505 AC Overtemperature
1. Turn the Engine Switch to the "OFF" position to power off the generator
and move it to a cool place. Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
506
DC Short Circuit
Protection
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
507 DC Overcurrent Protection
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
508 AC Overcurrent Protection
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
509
Low Rechargeable Battery
Voltage
1. Pull the Manual Starter Grip to start the generator and charge the internal
battery. Alternatively, connect the generator to an EcoFlow power station,
and the power station will charge the internal battery.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.
510 CO Alarm
1. Turn the Engine Switch to the "OFF" position to power off the generator.
Wait for 5 minutes, then restart it.
2. Upgrade rmware version via the EcoFlow app.
3. If the problem persists, please contact customer service.