EEVE Willow - Troubleshooting Guide; Messages

document version: 2.1.1 - English - 20.05.2023! Instruction manual
18. Troubleshooting Guide
18.1 Messages"
Messages provide information on active errors, faults and recommendations. They are
displayed in the application on your smartphone. "
You will receive a notification for each message. You can view the message on the
message wall of your EEVE application."
Message
Possible cause
Remedy
Please place your
personal robot in the
range of your WiFi.
Your personal robot needs to update
its software.
Place your personal robot in the
range of your WiFi. Or install a
‘More Connectivity’ package,
contact support@eeve.com for
more information.
Your personal robot has
been updated.
Your personal robot installed a
software update.
Read more about the software
update in the message.
Emergency stop.
The emergency button was used to
disable the device.
Open the message and tap
‘continue’ in the message.#
OR"
Manually place your personal robot
on the Docking station.
Battery too low.
Your personal robot didn’t reach the
docking station on time.
Place your personal robot manually
on the Docking station.
Temperature to high.
The temperature in your personal
robot is too high.
Allow your personal robot to cool
down. Place your personal robot on
the docking station or place your
personal robot in the shadow to
cool down.
Temperature to low.
The temperature in your personal
robot is too low.
Let your personal robot warm up at
ambient temperature.
Camera blocked.
There is dirt on the screen of the
camera.
Clean the screen.
Stuck.
Your personal robot has become
stuck.
Level out any uneven areas (holes,
depressions) in the mowing area."
Clean the personal robot."
Open the message and tap
‘continue’ in the message.#
OR"
Manually place your personal robot
on the Docking station.
EEVE BV, Belgium! Original Instruction! Page of 44 53