emaldo Power Core - Warranty Service; Service Content and Response

Emaldo Power Core User Manual
63
Copyright©EMALDO
A Warranty Service Content
Service level
Business description
Response time
Remote support
Consultation
Telephone: +45 7875 9563
Email: hello@emaldo.com
10:00 am to 17:00 pm
Remote technical support (telephone
response)
10:00 am to 17:00 pm (reply within 30
minutes)
Online technical support (email and
website support)
Hardware
replacement
Hardware replacement (replacement
shipment)
The spare parts will be delivered within 2
working days after the confirmation of the
replacement application.
Please note that transportation delay
caused by force majeure factors may result
in delayed delivery of spare parts, and the
delivery time is subject to specific
circumstances.