12. TROUBLESHOOTING
Ensure that the product and the accessories have
been used in accordance with the conditions
specied by EMS.
Only contact an EMS service center if none of the
following instructions works.
To improve our quality of service, please provide the
following information:
• Product reference number,
• Software revision,
• Batch number/serial number,
• Service history of the product (e.g., previous issues
or repairs).
12.1. MANUAL HANDPIECE UNLOCKING
Only use the manual handpiece unlocking
procedure when disconnection has failed.
Refer to the Disconnecting the Handpiece sec-
tion.
1. Turn off the console.
2. Keep the console in its at position.
3. Insert a needle (2mm diameter) until you reach the
stop.
4. Push the needle to the right to unlock the handpiece.
The handpiece is unlocked.
1
2
Figure 86
5. Remove the handpiece.
12.2. WEAK SUCTION
1. Make sure that the stone catcher tube is correctly
inserted in the peristaltic pump/pinch valve.
2. Make sure that the stone catcher roller clamp is not
closed.
3. Check that no clogging occurs in the handpiece or
probe.
4. Make sure that there are no leaks in the suction circuit.
5. Replace the liquid collection pouch if it is full.
6. Make sure that the stone catcher cover is fully
tightened up to the stop.
7. Make sure that the stone catcher is correctly tightened
on the handpiece.
• For Pinch Valve Device
1. Make sure that the pinch valve opens when the pedal
is pressed down.
• For Peristaltic Pump Device
1. Increase the suction from the READY screen.
2. Open the cover of the pump to check that the rollers
on the head of the pump turn.
3. Make sure that there are no leaks in the collection
system.
12.3. PROBE NOT COMPATIBLE WITH THE
ENDOSCOPE
1. Refer to the Probe Compatibility Table section to
check the diameter and/or length of the probes with
respect to the dimensions of the endoscope.
2. Check the physical integrity of the probe.
3. Replace the probe.
12.4. DISPLAYED ERROR MESSAGES
In case of a malfunction or an operating error, the
faulty component is automatically highlighted in
the STAND BY screen.
In case of critical error, the system stops and
automatically reverts to the STAND BY screen.
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