EnGenius DuraFon PRO - AA Configuration and Parameter Changes

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5.
If there is no entry time out, AA will announce (OGM3): “Please hold,
your call is being transferred to the operator”. And automatically ring the
operator handset.
6.
If the destination handset does not answer (busy, power off, or out of
range) after handset paging time out, the AA prompts the caller for
another extension number by announcing (OGM5): “The extension
you’ve entered is busy or not available. Please enter another extension
number or press for the operator”
7.
If the 2 nd try is still not successful, AA will announce (OGM4): “Sorry,
nobody can answer your call right now. Please try again later, goodby”.
Then drops the call.
8.
When the DURAFON PRO base station is connected to wired PBX
extension lines, calls addressed/routed to the AA operator can be sent
back to the operator of the wired PBX system. From an administrator
handset, up to 10 keys/digits are allowed to program a specific code in
order to transfer the calls back to the wired PBX. This feature can only be
enabled and pre-programmed by an administrator handset (Handset ID
10 or 11). Consult with the wired PBX manual for operation instructions
and correct key sequence for transfer calls to the operator from an
extension
Notes:
1. Intercom calls are not routed by Auto-Attendant.
2. Routing messages OGM2,3,4 and 5 are not user programmable.
3. The timeout is 5 seconds for entering extension number.
4. The calls can be routed to either a Handset ID or an extension number of the
wired PBX system, There can be only one operator for the AA, which is either
an DURAFON PRO handset or the wired PBX operator.
5. Call routing is at most 2 hops. That is, if both the 1st and the 2
nd
handsets do
not answer, the call will be terminated if the operator does not answer.
nced Operations
AA Configuration by Administrator
1.
Administrator can change the following AA settings:
a.
Record/playback new main greeting message.
b.
Set number of rings before AA picks up a call.
c.
Turn on/off the AA line-by-line.
d.
Set Designated Handset ID for AA disabled line(s). Either the