Ensitech TIG Brush - S9 Warranty

28
TIG Brush™ Instruction Manual
2022
S9 WARRANTY
ENSITECH WARRANTY AGAINST DEFECTS
1. PURPOSE OF DOCUMENT
1.1 This document details the warranty against defects
provided by Ensitech in respect of certain goods
manufactured by it.
2. WARRANTY AGAINST DEFECTS
2.1 Without limiting statutory rights and subject to clause 7,
Ensitech warrants to persons who acquire the following
goods in the capacity of a retail customer directly from an
Authorised Ensitech Dealer in Australia (or directly from
Ensitech) that such goods manufactured by Ensitech (or on
its behalf) will be free of manufacturing defects for the
following periods from the date of sale by the Authorised
Ensitech Dealer or from Ensitech (as the case may be) :
3. OUR DETAILS
3.1 Our details are as follows:
2.1 Any goods that do not comply with this warranty against
defects will be, at Ensitech’s option and subject to
statutory rights, repaired or replaced free of charge.
(a) TIG Brush™ Control Units - 24 months; or 30
months if warranty is registered online within 30
days (including proof of purchase)
(a) Name + address Australia: Ensitech Pty Limited
(ACN 144 914 401) of 1/144 Old Bathurst Road,
Emu Plains, New South Wales 2750, Australia;
(b) PROPEL Torch, Brushes and Fluids - 3 months;
(c) Accessories and Consumables - 3 months; and
(d) Spare Parts - 1 month.
(b) Telephone number: +61 (2) 4735 7700; and
(c) Email address: info@ensitech.com.au.
(d) Name + address US: Ensitech Inc.
(FEIN 46-4141569) of 340 Marshall
Ave. Bldg# 104, Aurora, IL 60506 US;
5. RETURN AUTHORISATION
5.1 If the assessment and diagnosis under clause 4
demonstrates that the relevant goods are likely to be
defective for the purposes of the warranty against defects
in clause 2.1, in breach of any applicable warranty or
statutory guarantee concerning acceptable quality or
fitness for purpose pursuant to statutory rights or subject
to a right of return otherwise, then a Return Authorisation
Number (RAN) will be issued.
5.2 The following is required prior to a RAN being approved
or issued for the purposes of the warranty against
defects in clause 2.1:
4. INITIAL ASSESSMENT PROCESS
4.1 Defective goods are required to be returned during the
relevant warranty period to Ensitech or to an Ensitech
Authorised Repair Centre (EARC) for diagnosis. Contact
Ensitech to find if there is an EARC in your region.
4.2 All goods to be returned to Ensitech or an EARC must be
appropriately packaged to ensure no damage during transit
to Ensitech or the EARC.
4.3 The EARC, or Ensitech will assess the issue with the
relevant goods applying the applicable Ensitech Trouble
Shooting Steps.
4.4 The purpose of applying the Ensitech Trouble Shooting
Steps is to identify relatively quickly whether a relevant
issue is caused by a lack of maintenance or other cause.
This may save on costs of freight for relevant persons.
The issue of a RAN is not an acknowledgment or
admission that any relevant goods are defective. It is
merely a precursor step in the evaluation process.
(a) completion of the Ensitech Trouble Shooting Steps;
(b) customer details;
(c) serial number of relevant goods; and
(d) invoice number and date of purchase of
relevant goods.
(e) Telephone number: +1 630 405 6440
(c) Email address: info@tigbrush.com