Enterasys G3G124-24 - Getting Help; Contact Enterasys Networks; Information Required for Technical Support

Getting Help
Enterasys G-Series Hardware Installation Guide xvii
Getting Help
ForadditionalsupportrelatedtotheG‐Seriesswitch,theIOMs,orthisdocument,contact
Enterasys Networksusingoneofthefollowing methods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvethe
problem(forexample,rebooting
theunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMaterial Authorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact
Internet mail support@enterasys.com
To expedite your message, please type [Switching] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications Department:
techpubs@enterasys.com
To expedite your message, include the document Part Number in the Email message.