ENTR Dead Bolt - 9. Troubleshooting; 9.2 Troubleshooting Cases

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ENTR® Dead Bolt User Manual
Constant Usage
Symptom Correcve acon Page
ENTR®hasstarteddoublebeeping
whenever I lock or unlock the door.
Thisisanindicaonyourbaeryislow;it'smetocharge
the door unit.
31
The unit has started to beep constantly. 1.Placetheknobinthezeroposion.
2. Please consult your locksmith or installer.
20
Slidersaren'trespondingasexpected. Turntheunito,waitfor3seconds,andthenturnitback
on to reset it.
20
Thetouchpanelisn'trespondingas
expected.
Turnthedoorunitoandwaitfor3seconds.When
turningthepowerbackon,avoidtouchingthefrontpanel
unltheunitbeeps.
12-19
Thelatchisn'tmovingfullyintoposion. 1. Pull/pushthedoortowardtheframeandobserveif
theproblemissolved.Ifso,consultyourlocksmithsto
adjust the door or lock case.
2. Verifythatthelockisoperangsmoothlywhen
manuallyusingthekey.
6
WhenIlockorunlocktheunit,anerror
sound occurs.
Pleaseconsultwithyourlocksmith/installertoadjustthe
door or lock case.
6
When i fully open the door the knob is
touchingthewall.
Placeadoorstopatcorrectposiontopreventthedoor
fromopeningtoowidelyanddamagingtheknobor
nearby wall.
Fingerprint/Touchpad Reader
Symptom Correcve acon Page
I'mhavingtroublepairingwiththewall
reader.
1. Repeatthepairingprocessunlyouheardoublebeep
from both the door unit and the wall reader.
2. Insomecases,ifthereareelectro-magnec
interferences,theremaybeaneedtorepeatthepairing
processseveralmesunlpairingiscompleted.
22
I'mhavingtroublepairingthewallreader
with the door unit.
Setthedoorunittopairmode,bypressingAdd+Code+1,
thenimmediatelysetthewallreadertopairmode.You'll
havea30secondwindowunlthedoorunitrevertsback
to standby mode.
22
Thewallreader'sblueLEDisblinking,but
thedoorunitisn'tresponding.
Verify that the wall reader is paired to the door unit by
redoingthepairingprocess--youwillheardoublebeeps
from both devices when completed.
25
Thetouchpadisn'taccepngthePINcode
I'mentering.
1. Thisspeciccodealreadyexistswithinthedevice's
memory.
2. MakesurethatthePINcodeis4-10digits.
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