What to do if I'm getting strange error messages and/or the ENTR Dead Bolt app crashed during operation?
Verify that you are using a supported mobile device and OS for the ENTR Door locks app.
What to do if my ENTR Dead Bolt mobile app is disconnected or can't find my lock?
If your ENTR Door locks mobile app is disconnected or you can't find your lock on the app: * Ensure your phone is compatible with Bluetooth 4.0 and approved for ENTR. * Refresh the app. * Ensure no other phone is connected to the ENTR Door locks at the same time. * Close the app, turn off your phone's Bluetooth, turn it back on, and reopen the app. * Turn the door unit off and then on again.
What to do if the ENTR Door locks remote control doesn't open on the first try?
The remote control operates on an RF signal, so you need to be within a certain proximity to the lock. Get closer to the ENTR Door locks and try again.
What to do if I can't pair my ENTR Dead Bolt remote control?
If you're having trouble pairing the remote control with your ENTR Door locks: * Confirm that the LED on the remote control is ON when you press the button. * Repeat the pairing process again while standing closer to the door unit.
What to do if my ENTR Dead Bolt Door locks wall reader's blue LED is blinking but the door unit isn't responding?
Verify that the wall reader is paired to the door unit by redoing the pairing process. You should hear double beeps from both devices when pairing is completed.
What to do if I have created a key for a new user, but the user doesn't see that the key is available on ENTR Dead Bolt Door locks?
As only one phone can connect to the lock at the same time, please make sure you have closed your app. Verify that you completed the key creation process by selecting the "active" button. Verify that the new user did not exceed the expiration time you have set for this key.
What to do if I've updated the OS on my mobile phone, but the ENTR Door locks app still isn't working properly?
If you are a lock owner, uninstall and then re-install the app. Then go to My Locks in the app and choose lock recovery. Use your owner password to recover the lock. If you are a user, please ask the lock owner to issue you a new key.
What to do if I'm unable to complete the 'Set Owner' process because I can't scan the QR on the ENTR Dead Bolt package?
Verify that you have a working internet connection. Try to enter the unit's serial number manually (IFEU000xxxx…).
What to do if the ENTR Door locks unit has started to beep constantly?
Place the knob in the zero position.
What to do if I've configured my ENTR Dead Bolt Door locks, but the lock/unlock actions are reversed?
Redo the configuration process for your ENTR Door locks, paying attention to the door's orientation (Left= 1 and Right = 3).
Step-by-step guide for installing the cylinder and main unit.
Initializing the lock and default PIN code information.
Procedure to change the existing PIN code.
Setting up the lock based on door orientation.
Steps to pair a remote control with the lock.
Switching between automatic and manual locking modes.
Setting master PIN and accessing menu functions.
Adding new personal PIN codes to the reader.
Adding new users with fingerprints and PIN codes.
Enabling dual authentication for unlocking.
Steps to connect your smartphone to the ENTR® lock.
Common issues and their corrective actions for installation and remote control.
Common issues related to daily use and their solutions.
Issues specific to fingerprint and touchpad reader functionality.
General| Brand | ENTR |
|---|---|
| Model | Dead Bolt |
| Category | Door locks |
| Language | English |
To Next Page