Epson ColorWorks CW-C6500 Series - Troubleshooting Printer Problems; Resolving Paper Jam Errors

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Troubleshooting

This chapter describes how to resolve problems.

Paper is jammed

This section describes how to resolve the problem when the paper is jammed. This section is also explained with

the help of a video. You can see the video from the link below.

<https://support.epson.net/p_doc/790/>

Main Page

Table of Contents2
Before Use4
Manuals for this Product4
Downloading the Latest Version4
Symbols Used in this Guide5
About Models of this Product6
Auto Cutter Model6
Peeler Model6
Software Introduction7
Product and Driver Versions8
How to Check the Product Version8
How to Check the Printer Driver Version8
Screens in this Manual8
Product Illustrations8
Safety Precautions9
Cautions on Installation9
Cautions on Handling9
Cautions on Power Supply11
Cautions on Ink Cartridges12
Cautions on the Maintenance Box14
Caution Label15
Paper that Can be Used16
Paper Shapes16
Forms of Paper16
List of Paper that Can be Used17
Paper that Cannot be Used17
Part Names and Functions18
Front18
Rear19
Inside20
Spindle and Flange21
Operation Panel22
Basic Operation24
Turning On/Off24
Turning the Power on24
Turning the Power off24
Opening the Paper Cover25
Opening the Cover Using the Lever in the Front25
Opening the Cover Using the Lever in the Back25
Checking the Printer Status26
Checking the Status of Consumables26
Printing Nozzle Check Patterns26
Printing Status Sheet27
Replacing the Ink Cartridges28
Checking Amount of Ink Remaining28
How to Replace the Ink Cartridges29
Replacing the Maintenance Box30
Checking the Amount of Empty Space in the Maintenance Box30
How to Replace the Maintenance Box31
Paper Source and Printer Driver Settings32
Paper Source Settings32
Printer Driver Settings32
Loading and Replacing Paper38
How to Load Paper (Auto Cutter Model - Supply from Inside)39
How to Load Paper (Auto Cutter Model - Supply from Outside)41
How to Load Paper (Peeler Model - Supply from Inside)43
How to Load Paper (Peeler Model - Supply from Outside)46
How to Remove Paper (for the Auto Cutter Model)49
How to Remove Paper (for the Peeler Model)50
How to Eject Paper at Paper End (for the Auto Cutter Model)51
How to Eject Paper at Paper End (for the Peeler Model)52
Maintenance53
Cleaning the Exterior54
Cleaning the Auto Cutter (Auto Cutter Model Only)55
Cleaning the Peeler (Peeler Model Only)56
Cleaning the Edge Guides57
Cleaning the Platen58
Cleaning the Paper Feed Roller59
Cleaning the Paper Pressure Roller60
Cleaning the Print Head61
Using the Operation Panel62
Using the Printer Driver62
Using the Webconfig62
Troubleshooting63
Paper Is Jammed63
For the Auto Cutter Model64
For the Peeler Model66
Problems with Print Quality68
Horizontal White Banding68
Vertical White Spots (Auto Cutter Model)68
Printing Is Impossible or Becomes Suddenly Impossible68
Print Data Is Sent, but Does Not Print (Peeler Model)68
Specifications69
Specification69
Electrical Specifications70
Overall Dimensions70
Environmental Specifications71
Ink Cartridge72
Maintenance Box73
Appendix74
Consumables and Options74
Ink Cartridge74
Maintenance Box75
Roll Paper Holder76
Restriction of Use77
Notes77
Trademarks77

Epson ColorWorks CW-C6500 Series - Troubleshooting Printer Problems; Resolving Paper Jam Errors

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