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Problems and Solutions
For solutions to specific problems, see these sections:
■ Software Installation Problems
■ Printing and Operation Problems
■ Memory Card Problems
■ Print Quality Problems
■ Problems With Paper Feeding
■ Miscellaneous Printout Problems
Software Installation Problems
You’re having problems installing the PictureMate Pal software.
■ Carefully follow the installation instructions in the electronic Basics guide. Do not
connect PictureMate Pal to the computer until you are instructed to. Then
connect the USB cable securely to the PictureMate Pal and the computer. Also
make sure your system meets the requirements listed in System Requirements.
■ Close other programs, including screen savers and virus protection software, and
try installing again.
■ If you are using a Macintosh and you do not see PictureMate PM 200 listed in
the Format for menu on the Page Setup window, you may need to set up
PictureMate Pal in Print Center or the Printer Setup Utility. See the electronic
Basics guide for instructions.
■ For Windows 2000, if you see an error message or your software doesn’t install
correctly, you may not have software installation privileges. Contact your System
Administrator.
■ Make sure Windows 98SE, Me, 2000, XP, or XP Professional x64 Edition was
preinstalled on your system. The USB Printer Device Driver may not install
correctly if you’ve upgraded from Windows 95.
■ Make sure the USB Controller is working properly in Device Manager. See your
Windows help system for details. If it’s not working, contact your computer
manufacturer.
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