Pro 7900 and 9900 Field Repair Guide 10/6/10
Stuck In Cut Sheet Mode Printer Component, Software Item, LCD Display, Printer Button Page 250.
Stuck In Cut Sheet Mode
Note: Stuck In Cut Sheet Mode refers to the Printer always returning to sheet mode after loading paper.
Note: Historically, this symptom has been caused by the Paper Thickness Sensor registering very thick
media. The Printer assumes that very thick media must be cut sheet media.
Note: If the symptom is caused by the Paper Thickness Sensor, the Printer will print at the “Wide”,
“Wider”, or “Widest” platen gap.
1. Verify that the Paper Thickness Sensor is not mechanically binding.
2. Perform the Paper Thickness Sensor Adjustment.
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