Epson WF-C869R

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Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Parent topic: Solving Problems
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control
panel.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Product Software
Related tasks
Uninstalling Product Software - Windows
Uninstalling Product Software - Mac
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Make sure your product is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan 2 is selected as your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Check the connection setting and test the connection using Epson Scan 2 Utility:
Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure the correct product is
selected. If necessary, select the Other tab and click Reset.