Epson WorkForce Enterprise WF-M20590 Series - Page 155

Error Messages Solutions
Printer error. Turn the power o and on again.
For details, see your documentation.
Remove any paper in the printer and disconnect any optional items. If
the error message is still displayed after turning the power
o
and on
again, note the error code then contact Epson support.
Printer error. For details, see your
documentation.
The printer may be damaged. Contact Epson support or an authorized
Epson service provider to request repairs. However, non-printing
features such as scanning may be available.
Cannot print because XX is out of order. You can
print from another cassette.
Turn the power o and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson support or an
authorized Epson service provider to request repairs.
HDD error. Turn the printer o and back on
again. If the error continues, contact xxxxxxxx .
The HDD is damaged. Contact Epson support or an authorized Epson
service provider to replace the HDD device.
If the HDD is damaged, you may not be able to print or copy the
following items.
❏ Documents that contain images.
❏ Copying more than 50 pages of Text & Image A4 documents may fail.
xxxxxxx are nearing the end of their service life. When it is time to replace a consumable item, the printer cannot be
used. Contact Epson or an authorized Epson service provider to request
replacement.
xxxxxxx are nearing the end of their service life. Contact Epson support or an authorized Epson service provider.
xxxxxxx is at the end of its service life. Replace it. Contact Epson support or an authorized Epson service provider.
You need to replace the following ink
cartridge(s). Conrm the procedure, and then
replace them.
To ensure you receive premium print quality and to help protect your
print head, it is designed to stop operation before the ink is completely
out. Replace to new ink cartridge.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
To use cloud services, update the root certicate
from the Epson Web Cong utility.
Run Web Cong, and then update the root certicate.
Check that the printer driver is installed on the
computer and that the port settings for the
printer are correct.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
USB connection: USBXXX
Network connection: EpsonNet Print Port
Check that the printer driver is installed on the
computer and that the USB port settings for the
printer are correct.
Recovery Mode The printer has started in recovery mode because the rmware update
failed. Follow the steps below to try to update the
rmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Related Information
& “Contacting Epson Support” on page 196
& “Installing the Latest Applications” on page 141
User's Guide
Solving Problems
155