QX50/QX200/QX2000; (SW Version 6.0.x) 39
QX50/QX200/QX2000 Manual II: Administrator’s Guide
queue of ACD Group extension. The caller will then be automatically transferred to the destination specified in this page. This selection activates the
following fields to be inserted:
Redirect Call Type drop down list includes the available call types:
• PBX - local calls between QX IP PBX extensions and the Auto Attendant
• SIP – calls through a SIP server
• PSTN – calls to PSTN
• Auto – used for undefined call types. Destination (independent on whether it is a PBX number, SIP address or PSTN number) will be
reached through Routing.
The Redirect Address text field requires the destination address where the caller should be automatically forwarded to if activating the ZeroOut feature.
Upload new call queue welcome message allows updating the active call queue welcome message for the agents group (played when a caller joins the
agents group call queue), downloading it to the PC, or restoring the default one.
The Remove call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and is used to
remove it and restore the default call queue welcome message.
The Download call queue welcome message functional link appears only when the custom call queue welcome message is already uploaded and is used
to download it to PC and opens the file chooser window where the saving location can be specified.
Customize Queue Scenario settings are used to define a custom scenario for audio files played in the ACD queue. Here you may upload custom audio files
and to define the sequence in which they will be played for the person in the queue. By selecting this option, the default ACD queue messages will be
replaced with the scenario defined below.
Custom Queue Messages table lists all audio files in the custom queue scenario and allows you to add new field. Each audio file is characterized by the
number of repeats and the timeout when it should start. The audio files may be ordered in the list with Move Up and Move Down functional buttons. The
custom queue will start with the first audio file in this list and will be played in the loop in the order audio files are listed.
Add
functional button opens an
Add Entry
page where a new
audio file can be defined. This page consists of the manipulation
radio buttons selection to allow upload a new audio file or to select
an already uploaded one.
• Existing File – this selection is used to choose one of the
already uploaded custom queue messages to include in the
scenario. The same file may appear in the different
instances of the queue music.
• Upload New File – used to upload a new audio file. The
uploaded files should to be in PCMU (CCITT u-law, 8 kHz, 8
bit Mono) wave format, otherwise the system will prevent
uploading it with the “Invalid audio file, or format is not
supported” warning message.
Fig.II- 54: Extensions Management - Edit Entry – ACD Group Settings – Add Queue Message page
Please Note: The file name can contain only alphanumerical characters and '_', '-', '.' symbols.
Attention: You should have enough memory allocated to the corresponding extension (from General Settings) in order to be able to upload audio files;
otherwise error message prevents uploading new files.
Play Count indicates the number of times the corresponding audio file will be played continuously in the queue.
Timeout indicates the timeout (in seconds) between the end of the previous queue audio file in the scenario (if any) and the beginning of the current
audio file. For the first audio file in the list, this timeout indicates the interval between the beginning of the queue and the beginning of the current audio
file’s playback.
Play Background Music checkbox is used to fill in the timeout intervals between the audio files in the scenario with the background music. This option
requires you to choose the Audio Line-in or RTP Channel of broadcast streaming. The RTP channels are created from
RTP Streaming Channels page.
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