EUFY Clean G35+ - Troubleshooting

20 EN
Problems
Solutions
RoboVac will not turn
on.
• Make sure the main power switch is turned
on.
• Make sure the battery is fully charged.
• If it still has no response, turn off the main
power switch and then turn it back on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main
power switch, wait for 2 seconds, and then
turn it back on.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
You cannot schedule
cleanings.
• Make sure the main power switch is turned
on.
• Make sure the scheduled time has been
set correctly. Check if the time zone in the
eufy Clean app is consistent with that on
your mobile device.
• Check if RoboVac’s battery is charged.
• Cleaning schedules are erased when
RoboVac is powered off. If RoboVac is
powered on without Internet access,
cleaning schedules will not synchronize
and must be reset via the app.
Problems
Solutions
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust box.
• Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Self-Empty
station lights up. If not, reconnect the
power cord with the Self-Empty Station
and try a new power outlet.
• Dust off the charging contact pins with a
dry cloth.
• Check if the charging contact pins are
damaged.
• Check if you can hear the "Charging" voice
prompt when RoboVac is attached to the
Self-Empty Station. If not, contact the eufy
Service Center for assistance.
The LED on the Self-
Empty Station flashes
white quickly.
• Install a dust bag if it is missing or replace
the old one if it is full. Next time when the
Self-Empty Station works normally, the
LED will stop flashing automatically.
• Make sure the top cover is pushed down
and firmly sealed.
• Make sure the dust bag is securely
installed.
• Remove any debris from the evacuation
port at the bottom of the Self-Empty
Station.