22 EN
Problems
Solutions
RoboVac stops
collecting dust.
• Prolong the cleaning time. RoboVac
automatically stops dust collection if the
cleaning time is too short.
• Check if RoboVac can normally return
to the self-empty station to recharge by
observing if there are any voice prompts or
if the LED of the self-empty station flashes.
Failure to recharge will cause RoboVac to
stop collecting dust. Please refer to the
troubleshooting section of this manual to
find any relevant solutions.
• Open the top cover of the self-empty
station to reinstall the dust bag and
make sure it is properly in place. Then
start cleaning to check whether RoboVac
resumes dust collection.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac
will flash and you will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed
after voice pack updates. Please follow the voice prompts you have
heard to find the cause and solution below. If the issue persists, contact
customer support for help.
Voice Prompt Cause and Solution
Error 1: Front bumper
stuck.
Front bumper is stuck. Tap it repeatedly to
remove any dust,
if not, then move the device to a new
position and try again.
Error 2: Wheel stuck.
Check the wheel
and move it to a new
position.
Wheel may be stuck or trapped. Clear any
obstacles in the surrounding area and check
the wheel for any trapped dust. Move the
device to a new position and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller
brush cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.
Error 5: Device
trapped. Clear the
surrounding area.
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device
trapped. Place device
near the position
where the problem
occurred.
Device may be suspended in air. Move it to
a new position close to the original position
and try again. If the device is still unable to
start, clean the edge sensor and try again.
Error 7: Wheel
suspended. Please
move the device to a
new position.
Wheels may be suspended in air. Move the
device to a flat surface and a new position
close to the original position then try again.
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