EUFY Clean G35+ - Page 22

EN 21
Problems
Solutions
RoboVac cannot return
to the self-empty
station for recharge
with the protective pad
installed.
• Place the self-empty station against a wall,
and on a hard, level surface rather than on
rugs or carpets.
• Try to remove the protective pad and press
the recharge button again:
(1) If RoboVac returns successfully, it
is recommended to use the self-empty
station without the protective pad.
(2) If RoboVac still fails to return, please
contact support@eufy.com for help.
• Clean the charging contact pins.
• Clear any obstacles surrounding the self-
empty station.
• Check if RoboVac is stuck on any objects.
RoboVac’s movements
or travel path are
abnormal.
• Clean the sensors carefully with a dry
cloth.
• Restart RoboVac by turning the power
switch off and on.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi password
correctly.
• Make sure your RoboVac, router, and
mobile phone are close enough to ensure a
strong signal strength.
• Make sure your Wi-Fi router supports a
2.4GHz and 802.11b/g/n band; a 5GHz
band is not supported.
Problems
Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill in
the Amazon Alexa app. For details, refer to
the “Smart Integrations” page in the eufy
Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google
Home app onto your smart device and
initiated the “eufy Clean” action in the
Google Home app. For details, refer to the
“Smart Integrations” page in the eufy Clean
App.
• Check if you are using the proper
commands when talking to the Google
Assistant. When making your request, first
say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the
Google Assistant.