EUFY L50 - Troubleshooting

EN 11
Troubleshooting
Here are just a few preliminary suggestions. If your problem persists or if you need further troubleshooting
information, please visit https://support.eufylife.com, go to the eufy Clean app, or contact support@eufy.com for help.
Problems Solutions
RoboVac will not turn on.
• Press and hold on RoboVac for 3 seconds to turn it on.
• Make sure the battery is fully charged.
• If it still has no response, turn RoboVac off and then turn it back on.
RoboVac suddenly stops working.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If your problem persists, turn RoboVac off, wait for 5 seconds, and then turn
it back on.
• Check if RoboVac has alerted you with any voice prompts or LED indicators.
• Open the eufy Clean app to check the specific error prompt, then refer to
the Troubleshooting section of the manual for solutions.
You cannot schedule cleanings.
• Make sure the scheduled time has been set correctly. Check if the time zone
in the eufy Clean app is consistent with that on your mobile device
• Make sure RoboVac is turned on and the battery is fully charged. Cleaning
schedules are erased when RoboVac is powered off. If RoboVac is turned on
without Internet access, cleaning schedules will not synchronize and must
be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust box.
• Check if the filter is wet due to water or other liquid on the floor. Air-dry the
filter completely before use.
• Check if the brush guard is correctly installed.
• Check the suction power level previously selected in the eufy Clean app.
Adjust the setting if necessary.
RoboVac cannot be charged.
• Make sure the Charging Station is powered on.
• Dust off the charging contact pins with a dry cloth.
• Check if there is any physical damage on RoboVac or the charging pins of
Charging Station
• Check if you can hear the “Charging” voice prompt when RoboVac is attached
to the Charging Station
RoboVac cannot return to the
Charging Station.
• Remove objects within 1.6 ft / 0.5 m to the left and right sides and within 4.9
ft / 1.5 m of the front of the Charging Station.
• Make sure the Charging Station is powered on.
• Make sure the Charging Station is not placed on carpets.
• Check if RoboVac is stuck on any objects.
• Check if the sticker beneath the Charging Station has been removed, and
the Charging Station has been firmly attached to the floor.
• Clean the charging pins and sensors carefully with a soft dry cloth.
RoboVac's movements or travel
paths are abnormal.
• Clean the sensors carefully with a soft dry cloth.
• Restart RoboVac by turning RoboVac off and on.