Everbilt HDPCP25 User Manual

9 HOMEDEPOT.COM
Please contact 1-844-883-1872 for further assistance.
Troubleshooting
CAUTION: SHUT OFF POWER TO THE PUMP.
Problem
Possible Cause
Corrective Action
The motor runs but no water
is discharged or flow rate is
lower than expected.
The intake screen or impeller is blocked.
Clean the intake screen and impeller.
There is an airlock in the discharge.
Clean the airlock release feature (see label
on base of pump). If not blocked, slightly
loosen the hose while pump is running to
release airlock.
The discharge hose is kinked, bent sharply
or coiled.
Straighten the hose.
The discharge hose/pipe goes up too high.
Every pump has a maximum “head”
capability, which is the highest it can lift
water. Do not route the discharge hose/pipe
higher than 38 ft.
The hose diameter is too narrow or the
hose is too long.
Use at least a 3/4 in. diameter hose and
use a hose that is shorter than 50 ft. in
length.
The extension cord is not providing
sufficient power.
Use a shorter, heavier gauge extension
cord (14 gauge or thicker), or when
possible, plug the pump directly into the
power source.
The impeller is broken.
Call 1-844-883-1872 for a replacement.
□
The motor does not run or is
humming. The pump is not
running.
The water is not high enough to activate
the switch.
Water must be at least 1-1/4
in. high to
activate the switch. Place pump in an
area with more water to activate the
switch.
Clean out the sensor surface so it can
operate freely.
The impeller is stuck or jammed with
debris.
Inspect the impeller area for any debris that
may have entered. Remove as needed.
Make sure impeller rotates freely.
The pump is not getting any power.
□ Check the outlet where the pump is
plugged in. Make sure it has power. If
no power, check your home’s fuse or
circuit breaker panel and repair as
needed.
□ Ensure the pump’s plug is also making
good contact in the outlet.
□ Check to see if the GFCI outlet needs to
be reset.
The pump has overheated (thermal
overload).
Unplug the power and wait for 30 minutes,
then plug the power cord back in the outlet.
The liquid temperature is below 32°F or
above 95°F.
Do not operate the pump in temperatures
as indicated.
The motor has failed.
If all items above check out OK, the motor
has failed. Replace the pump.
The sensor is blocked by debris.

Everbilt HDPCP25 Specifications

General

Brand	Everbilt
Model	HDPCP25
Category	Water Pump
Language	English