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TROUBLESHOOTING
Do not attempt to use tools or other items to repair your printer. They could damage your printer irreparably
and invalidate your warranty.
Printing problems
No printing
1 Check the printer driver
Check that there is a printer driver for your printer in the Windows settings.
Check that the printer is selected as the default printer.
2 Check the printer power supply
Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is on and that the control button is lit.
Make sure you are using the power supply unit provided with the printer.
3 Check the USB cable
Check that the printer is connected to your computer via the USB cable.
4 Check the ribbon
Check that the ribbon is fitted correctly and that the cover is closed.
5 Check the cards
Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.
6 Print a test card
Please refer to the previous page of this manual to know the procedure to follow.
Blank card ejected
1 Check the ribbon
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
2 The print head may be damaged
Print a test card.
If the test card is not printed, please contact an Edikio by Evolis reseller for technical support or visit the website at www.edikio.com
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