31
TROUBLESHOOTING
Do not attempt to use tools or other items to repair your printer. They could damage your printer irreparably
and invalidate your warranty.
Printing problems
No printing
1 Check the printer driver
Check that there is a printer driver for your printer in the Windows settings.
Check that the printer is selected as the default printer.
2 Check the printer power supply
Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is on and that the control button is lit.
Make sure you are using the power supply unit provided with the printer.
3 Check the USB cable
Check that the printer is connected to your computer via the USB cable.
4 Check the ribbon
Check that the ribbon is fitted correctly and that the cover is closed.
5 Check the cards
Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.
6 Print a test card
Please refer to the previous page of this manual to know the procedure to follow.
Blank card ejected
1 Check the ribbon
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
2 The print head may be damaged
Print a test card.
If the test card is not printed, please contact an Edikio by Evolis reseller for technical support or visit the website at www.edikio.com
To Next Page
Loading...
Need help?
General
