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TECHNICAL SUPPORT
If you are having difficulties configuring or using your printer, read this manual carefully.
If you need additional technical help, you will find a great deal of information on using and troubleshooting Edikio printers on the Evolis website at
www.edikio.com, under Support. In this section, you can download the updates for the printer driver and the firmware, and access the FAQ
*
, training
videos, etc. You can also find this content on the www.evolis.com website, under Drivers & Support.
Edikio by Evolis partner network
For any unresolved technical problems, contact an Edikio by Evolis reseller. If you do not know any Edikio by Evolis resellers, visit the www.evolis.com
website and send us your query. Evolis will pass on the contact details of your nearest Edikio by Evolis reseller. When calling an Edikio by Evolis
reseller, you will need to be close to your computer and ready to provide the following information:
1 The printer model and serial number
2 The configuration and operating system that you are using
3 A description of the incident that has occurred
4 A description of the steps that you have taken to resolve the problem
*
FAQs: * Frequently Asked Questions
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