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2. Troubleshooting
The information below will help you to resolve possible problems that occur when you are using
your printer. If, in spite of this information, you are not able to resolve the problem, contact your
Evolis retailer or an approved Evolis service provider.
❍ Nothing prints
1. Check the power supply
Ensure that:
• The power supply cable is correctly connected to the printer and to a mains plug which is
functioning.
• The printer is switched on. The green control panel warning light must be on.
2. Check the card feeder and the card in the printer
• Check the presence of cards in the feeder.
• Check that no jamming has occurred.
• See page 25 of this chapter for how to cure jamming.
3. Check the ribbon
• Check that the ribbon has been correctly installed and that the printer cover is properly clo-
sed.
4. Print a test card
1. Ensure that there is a ribbon installed in the printer.
2. Switch off the printer by pressing the push button until the green ligh turns OFF.
3. Push and hold the push button for a few second. The LED’s flashes.
4. Insert a blank card in the feeding mouth.
5. Check the printer interface cable
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
6. Check the printer driver
• Check the presence of the Tattoo Printer driver in the Windows settings
7. Check the computer printing settings
• Ensure that the Tattoo printer is selected as default printer.
• See “ Configuring the printing settings ” of the Printing chapter page 13.
8. Check the network configuration
If your printer is connected to a network, check that it is correctly configured in the network
environment. See the documentation relative to your network for more information.
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