3. Customer Assistance
If the suggestions given in the previous section do not enable the problem(s) to be resolved, contact
your retailer or one of the Evolis help departments.
Evolis Web site
If you need some more help, the Evolis Web Site will offer you some technical information in the
Support & Services section.
This section proposes drivers, firmware, software dowloading or instruction manuals and gives
answers to frequently asked questions.
Contacting an Evolis Reseller
When you call an Evolis Reseller, you must be near your
computer and be ready to supply the following information:
➤ The type and the serial number of your printer
➤ The type of configuration and the operating system which you are using
➤ A description of the incident that occurred
➤ A description of the steps which you have taken to resolve the problem
Printing a test card enables certain technical information appropriate to your printer to be recor-
ded. We recommend that you print it at the initial use and keep it to hand.
26
To Next Page
Loading...
