Evolis Tattoo - Page 25

❍ Partial
or incorrect printing
1. Check the settings defined for the printing
• Check that no element of your page setup is outside the print margins
• Check the orientation of the selected document in the printer driver configuration
(Landscape or Portrait)
2. Check the printer interface cable
• If unusual characters print, check that you are using the interface cable appropriate to your
printer.
• Check the connection to the computer and to the printer.
• Test with another cable of the same type.
3. Check the cleanliness of the printer
• Clean the inside of the printer, the cleaning roller and the print head if necessary.
• See chapter “Cleaning ” page 16.
4. Check the cleanliness of the cards
• Check that these are stored in a dust-free location.
5. Check the cleanliness of the print head
• See the procedure for cleaning the print head in the “ Cleaning ” chapter.
6. Check the ribbon
• Its location in the printer
• Its correct winding path
7. Check the print head
• If horizontal (blank) lines appear on the card, some print head elements may be clogged or
damaged.
• Clean the print head
• See the “ Cleaning ” chapter for more information.
• If the problem is not resolved after cleaning, contact your retailer for a replacement print
head.
❍ There is a card jam in the printer
Remove the cards as follows :
1. Open the printer cover and remove the ribbon.
2. Push on the button from the Control Panel to run the transportation rollers. If the card is still
stuck inside the printer, remove the card by pushing it by hand towards the printer outlet. If
there are several cards, always push the top one first.
3. Replace the ribbon, re-close the printer cover.
4. Press on the control panel push button.
To prevent card jams :
1. Ensure that the thickness of the card used corresponds to the specifications given in the
“Specifications” chapter.
2. Check that the cards are not bulging.
3. Ensure that the cards are not stuck together.
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