33
G-10
R
TROUBLESHOOTING
Coffee-grinding problems
Coffee dispensing is very fast:
The coffee grinding is to coarse. Adjust the coffee-
grinding setting.
Coffee dispensing is very slow:
The coffee grinding is to fine. Adjust the coffee-
grinding setting.
Problem Possible cause Solution
The machine does not start up
The plug is not correctly inserted
into the power socket
Check that the plug is correctly
inserted and that the power socket
is operational.
The circuit breaker and/or differential
are disconnected.
Check that they are connected.
The cable and/or plug are damaged.
Call service personnel to replace
them.
The steam wand does not dispense
steam
The steam wand is clogged by milk
Clean the wand and, if necessary,
remove the nozzle and unclog it
using a pin or needle.
Water is found underneath the
machine
The drainage tube is blocked. Clean the drainage tube.
The following checks can be carried out by users once the machine has been turned off and disconnected from
the power supply. For all other non-specified machine faults, disconnect the machine from the power supply and
immediately contact authorised and qualified service personnel.
Faults produced by limescale
Coffee not dispensed at right temperature: Heat-exchanger outlet pipes clogged by limescale.
Brewing groups do not dispense water: Water system is clogged by limescale.
90% of faults are due to limescaling inside the coffee machine (due to not softening the water). To avoid these faults,
maintain the water softener regularly.
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