Direct action by the customer
Before calling service personnel, to avoid unnecessary expense, check whether the machine problem corresponds to
one of the cases listed below.
17. Defects – Malfunctions
PROBLEM CAUSE SOLUTION
The coffee machine is not
working.
No electricity supply. Check the electricity supply.
Check the position of the ON/OFF
switch (1).
The coffee machine is not
heating up.
ON/OFF switch (1) position incorrect. Turn the ON/OFF switch (1) to
position 2.
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rim (10).
Underpan gasket dirty with coffee. Clean using the special brush
provided.
Coffee dispensing time too
short.
Coffee ground too coarse.
Coffee too old.
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Use new coffee.
Coffee drips out of machine. Filter holes blocked or filter holder (10)
outlet hole dirty.
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Clean.
Use a coarser grind.
Loss of water under the
machine.
Discharge well clogged up.
Discharge pan hole blocked.
Clean.
Clean.
Machine heated up, but it does
not dispense coffee.
Water supply or water softener tap closed.
No water in system.
Open.
Wait until water is available or call a
plumber.
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