© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
97
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 91
Ribbon Out
The Print Ribbon has run out. Install a new Ribbon.
Press the Pause button to
continue or the ON/OFF
button to cancel.
# 93
Wrong Ribbon
The Print Ribbon installed in
the Printer does not match the
Ribbon type selected in the
Printer Driver.
Change either the installed
Print Ribbon or the Ribbon
type selected in the Printer
Driver.
Press the Pause button to
continue or the ON/OFF
button to cancel.
# 97
Ribbon Search
Error
The Ribbon is not able to find
the next panel correctly.
Check for jams/breaks.
Recalibrate the Ribbon
Sensor.
If broken, repair by taping the
Ribbon back on to the take- up
core.
Replace the Ribbon.
Press the Pause button to
continue or the ON/OFF
button to cancel.
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