Why is the Internet often disconnected on my Filemate Tablet?
The Internet connection on your Filemate Tablet may be delayed or not connect properly depending on the wireless AP condition. If you are moving while using the tablet, the wireless Internet service can become disconnected. To resolve this, move to another area and try again.
What to do if my Filemate Identity Tablet shows no screen at all?
If your Filemate Tablet screen doesn't appear, it could be due to the Internet not being connected or connected incorrectly. In this case, check the Internet connection. Another potential cause is selecting the IDENTITY tab in External Output Mode. If this is the case, switch the External Output mode.
What to do if my Filemate Identity has no input power?
If your Filemate Tablet has no input power, there are a few possible reasons. First, make sure you have turned on the power switch. If that's not the issue, the battery may be completely discharged, so you should charge the battery. Finally, ensure the USB charger is properly connected to the Filemate Tablet.
What to do if the battery usage time on my Filemate Identity differs from the User Manual?
If the battery usage time on your Filemate Tablet differs from what's stated in the User Manual, it could be due to a couple of reasons. Leaving the charged battery at a low or high temperature can decrease its usage time. Also, using additional functions like entering text, playing games, or using the Internet increases battery consumption. To improve battery life, use the tablet at room temperature, close applications when not in use, and turn off Bluetooth, Wi-Fi, or GPS when you're not using them.
Why is the screen not displayed after connecting an external device to my Filemate Identity Tablet?
If the screen is not displayed after connecting an external device to your Filemate Tablet, it might be because the tablet is not connected to the external device properly. Check if the external device is connected correctly.
How to fix a dirty Filemate Identity screen?
If your Filemate Tablet is dirty, it's likely due to foreign objects adhering to the screen. To clean it, wipe the screen with a pencil eraser or a soft cloth.
Why does my Filemate Identity Tablet make a knocking sound?
The knocking sound from your Filemate Tablet can happen due to the mechanical contraction or expansion of the exterior. The knocking sound occurs when the product contracts or expands due to heat. This is not a failure of the product, and you can use it safely.
Why does the Filemate Identity Tablet screen look unclear?
The screen on your Filemate Tablet may appear unclear under direct sunlight. To improve clarity, use your tablet in a shaded area or in a level of brightness where you can comfortably read a book.
Why is the image quality on my Filemate Identity Tablet not as good as the preview?
The quality of an image taken with your Filemate Tablet is sensitive to the surrounding environment and can vary depending on the shooting technique. Insufficient lighting in dark places, at night, or indoors can result in noise or improper focus. To improve image quality, take pictures in a bright area or where sufficient lighting is present.
Why can't my Filemate Identity find my location indoors?
You cannot properly receive GPS signals indoors. Use a wireless network or use it outdoors.
Detailed safety instructions and warnings for safe product operation.
Overview of the device's key hardware and software capabilities.
How to power the device on, off, and perform a system reset.
Describes the main interface, status bar, and menu options.
Explains touch gestures like tapping, dragging, and pinching.
Configuring Wi-Fi, Bluetooth, and other network connections.
Detailed technical specifications of the device.
Common issues and their solutions for device problems.
To Next Page
General