Franke Kaffeemaschinen AG Troubleshooting | 12
User manual A1000 79
12.1.1 Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked
12.2 Troubleshooting the system
Error message/problem Possible cause Measure
Milk is frozen Cooling unit target temperature is
set too low
Set target temperature 1–2°C higher
– SU05 cooling unit: Press and hold the
Set button on the temperature con-
troller until the target temperature
flashes. Use the navigation buttons to
increase the target temperature. Use
the Set button to confirm the new tar-
get temperature.
– KE200: A temperature controller is
located to the rear of the KE200. Use
this to set the required temperature
Milk is frozen (water in the
cooling chamber)
The cooling unit door seal is not
leak-tight
Make sure that the seal is fitted correctly
and that the door closes properly
Cooling unit milk temper-
ature is not being
reached
Inadequate air circulation around
cooling unit
Ensure that the required minimum clear-
ance is present between the cooling unit
and the wall (at least 50mm)
No milk or just milk foam Suction hose/milk line has a leak Check the position of the spout insert
and, if necessary, clean it. SU05 cooling
unit: Check the O-ring on the suction
hose coupling. Check the suction hose
and, if necessary, replace it
Milk is not flowing cor-
rectly out of the milk
spout
The milk spout was not installed
correctly when it was last cleaned
Start the coffee machine cleaning
process, and install the milk spout as per
the instructions on the touch screen. The
milk spout is also part of the care kit, see
Care kit
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