Franke Kaffeemaschinen AG Troubleshooting | 12
User manual SB1200 79
12 TROUBLESHOOTING
12.1 Error messages
When an error occurs, the machine displays an error message which provides instructions on how to rec-
tify the issue.
Self-service operating mode
When the self-service mode is selected, an error is indicated via a colored triangle in the upper right-hand
corner of the operator panel. Tap the symbol for further information.
If the entire system is affected by an error, error messages will appear automatically. The machine must
be restarted in the event of serious errors.
a) To restart the machine, switch it off via the main switch .
b) Wait a minute and then switch it back on again.
c) Check the power supply if the machine fails to start.
d) Contact your service technician if the machine cannot be started or if you are unable to rectify the er-
ror.
12.1.1 Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked
12.2 Troubleshooting the system
Error message/problem Possible cause Measure
Milk is frozen Cooling unit target temperature is
set too low
Set target temperature 1–2°C higher
– SU05 cooling unit: Press and hold the
Set button on the temperature con-
troller until the target temperature
flashes. Use the navigation buttons to
increase the target temperature. Use
the Set button to confirm the new tar-
get temperature.
– KE200: A temperature controller is
located to the rear of the KE200. Use
this to set the required temperature
Milk is frozen (water in the
cooling chamber)
The cooling unit door seal is not
leak-tight
Make sure that the seal is fitted correctly
and that the door closes properly
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