Franke SB1200 - Tips for Good Coffee Beverages

12 | Troubleshooting Franke Kaffeemaschinen AG
80 User manual SB1200
Error message/problem Possible cause Measure
Cooling unit milk temper-
ature is not being
reached
Inadequate air circulation around
cooling unit
Ensure that the required minimum clear-
ance is present between the cooling unit
and the wall (at least 50mm)
No milk or just milk foam Suction hose/milk line has a leak Check the position of the spout insert
and, if necessary, clean it. SU05 cooling
unit: Check the O-ring on the suction
hose coupling. Check the suction hose
and, if necessary, replace it
Milk is not flowing cor-
rectly out of the milk
spout
The milk spout was not installed
correctly when it was last cleaned
Start the coffee machine cleaning
process, and install the milk spout as per
the instructions on the touch screen. The
milk spout is also part of the care kit, see
Care kit
Error message E79 Flow
meter error
Water flow disrupted Check the water tank/main water con-
nection coupling
If the error message appears while a
product is being dispensed, the brewing
module strainer is probably blocked
– Increase the grind coarseness and/or
reduce the grind quantity
– Remove the brewing module and
rinse it out
– Start the coffee machine cleaning
process
Touch screen not re-
sponding correctly
Overloaded machine software There are two different troubleshooting
methods:
– Method 1: Press and hold the red but-
ton on the right-hand side of the op-
erator panel for 10seconds to restart
– Method 2: Disconnect the coffee ma-
chine from the power grid. Wait
1minute before reconnecting the cof-
fee machine to the power grid. Briefly
press the red button on the right-
hand side of the operator panel to
switch it on
12.3 Tips for good coffee beverages
NOTICE
Poor beverage quality
The oil from the coffee beans is deposited on the inside of the bean hopper as a thin film of oil. This de-
posited oil ages quickly and impairs the taste of the beverages produced.
a) Remove the oil film from the inside of the bean hopper on a daily basis.
b) To do this, use a dry cloth or a cloth moistened only with water.
c) Do not use any cleaners, as these alter the taste of the coffee.