DEVICE TROUBLESHOOTING
24
STEP 3: Restart the NU
Mobile Service
To Restart the NU Mobile Service:
1. Go to your server computer.
2. Right-click on My Computer and then select
Manage.
3. Click Services and Applications, and then
double-click Services.
4. Select NU Mobile Service and then select
Restart.
5. From the desktop, click Start and select
“Run...”.
The Run dialog appears.
6. In the Run dialog, enter ‘iisreset’ and then
click [OK].
A black window appears to indicate services
are being restarted.
7. Wait for this window to close.
8. If your device is still not working, please
proceed to
Step 4
(below).
STEP 4: Check Fred Mobility
Connection
1. Go to a store computer.
2.
Open Internet Explorer and in the
Address bar, enter and go to the following
web address:
http://<server
name>:8000/FredMobile/Meta
If the connection works, your browser will display
an XML page which begins with the following
<?xml version="1.0" encoding="utf-8" ?>
(shown below).
Check if your Fred Mobility device is now
working as expected.
If you have an SBS (Small Business Server) you
will need to call Fred Help on 1300 73 1888.
NOTE: Wait until the “Status” column displays
“Started”.
NOTE: Replace <server name> with your
server name (e.g. fileserver or SOServer).
If your device is still not working, contact Fred
Hel
on 1300 731 88
.
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